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OK Industrial Policies

Return Policy

OK Industrial Online believes in customer satisfaction. That's why we offer three options for returning items within 30 days of your purchase online. Items with the proper RGA number (Return Goods Authorization) can be returned to OK Industrial via:
• UPS
• or OK Industrial delivery route truck
• or taken directly to OK Industrial for a refund

Either way, it's necessary to obtain a Return Goods Authorization (RGA) number from OK Industrial by calling 1-800-800-7097 or 906-486-4489. Obtaining an RGA number ensures that the return process is handled efficiently and that credits are issued in a timely manner.

Within 30 days of receipt of items purchased from OK Industrial, customers may choose to return:
• Any new item in original packaging and condition, subject to manufacturer’s return policy for Non-stocked items. • Any used Core, as long as it is shipped in the box that contained the new product. (What is a Core? - See below)
• Any item received in a damaged or defective condition.
• Any item received in error.

Returning Items to OKIndustrial.com via UPS

You have the option to return items via UPS. In order to do so, you must:
• Obtain a Return Goods Authorization (RGA) number by contacting the OK Industrial Customer Support at 906-486-4489 or 800-800-7097 or email sales@okindustrial.com.
• You will have the option of either:
a. Having the UPS shipping label mailed to you, or
b. Having the UPS shipping label emailed to you so you may print it on your personal printer

Remember, your return items must be securely packed, preferably in the package that they arrived in. The package must have two labels attached. First is the RGA shipping label and second is the UPS (ARS) label that you will obtain from OK Industrial Online customer support. The combination of these two labels will allow proper shipping, billing, and tracking of your return to ensure you are credited quickly and properly.

Simply take your package to any location that has regularly scheduled UPS pick-ups. You may want to check with your place of employment to see if they have regular UPS pick-ups. Or, you can call 1-800-PICK-UPS (1-800-742-5877) or visit the UPS Web site at www.ups.com/using/services/locate/locate.html.

Thank you for shopping OK Industrial Online!

Returning items to the OK Industrial Store

The OK Industrial store can process returns and exchanges of OK Industrial Online.com purchases and can initiate a credit to the credit card that was used for the original online purchase.

OK INDUSTRIAL can accommodate your return requests when provided with your OK Industrial Online invoice and Return Goods Authorization (RGA) number. With the invoice and RGA, the store can initiate your credit process.

Credit and Return Shipping Costs

Within 15 business days of receipt of your returned item, you will be issued credit for the original purchase price and applicable sales tax. Core credits will also be processed within 15 business days.

If the reason for your return was caused by OK Industrial Online (i.e., damaged or defective items, wrong part shipped), we will cover the freight charges on the replacement items.

Returning Used Cores

If you have paid a core charge for an item purchased from OK Industrial Online, you are eligible for core credit upon return of the old core unit. Used cores can be returned at any time provided the replacement parts were purchased at OK Industrial and that they are shipped back in the box you received with the new product.

You can return used cores by shipping via UPS to OK Industrial for refund of core charges. Either way, you must first obtain a Return Goods Authorization (RGA) number. Be sure to indicate, "used core" as the reason for your return. Then, follow the steps outlined in Returning Items to OK Industrial Online via UPS or Returning to the OK INDUSTRIAL Store.

Before returning your core, be sure to drain fluids from the core and place it in a plastic bag to prevent leakage. Then pack it in the box that contained the new part you purchased from OK Industrial Online.

If you have any questions about OK Industrial Return Policy or to get your RGA number, please contact a Customer Support representative via e-mail sales@okindustrial.com or by calling to 906-486-4489 or 800-800-7097.

Thank you for shopping OK Industrial Online!

What is a Core?

Certain types of parts can be recycled or, more specifically, remanufactured for future sale.

These parts have a core value that is used as a form of deposit on the portion of the part that can be remanufactured and that is designed to encourage return of the old part. The "core," simply put, is your old part. Returning cores can save you money on replacement parts.
Parts that may have a core value include batteries, brake shoes, brake master cylinders, water pumps, starters, alternators and air conditioning compressors.

The sale of a remanufactured part involves the price of the part itself, as well as an additional core charge to encourage the return of the old part for remanufacturing purposes. The core charge, sometimes called a core price, is a form of deposit you pay until returning your old part. If you don't have the core at the time of purchase, you must pay the core charge. That charge is refunded to you when you return the core.
Let's say you buy a remanufactured water pump with a $15 core charge, but you haven't removed the old water pump yet. You must pay the core charge when you buy the part. After you replace the pump, you return the old one to the store with your receipt (which includes the core charge). As long as the old part is in acceptable condition, the store will then refund the $15.

If you have paid a core charge for an item purchased from OK Industrial, you are eligible for core credit upon return of the old core unit. Used cores can be returned at any time provided the original parts were purchased at OK Industrial Online and that they are shipped back in the box you received with the original product.
• Please follow the OK Industrial return process and identify the reason for the return as a "used core."

Before returning the used core, be sure to drain all fluids from the core and place it in a plastic bag to prevent leakage in transit. Then, pack the used core in the box that contained the original part you bought from OK Industrial Online.

Thank you for shopping OK Industrial Online!

Freight Charges

We supply free delivery to our customers taking delivery on the days of our regular routes. (See regular delivery schedule on the MY ACCOUNT page). At times when items are needed other than our regular routes or your business is not on the regular route - any Upper Peninsula customer with a minimum order $250 or more (excluding power tools) can request their items be shipped free via United Parcel Service (UPS) or with a minimum order of $750 will be shipped free via a common carrier. For orders that don’t fall into these categories please call OK Industrial at 1-800-800-7097 or 906-486-4489 to get an estimate of the shipping charges based on the size and weight of each item.

OK Industrial will not be responsible for delays due to events beyond its control, including labor strikes, transportation failures or acts of God.

Thank you for shopping OK Industrial Online!

Pricing

Prices are subject to change without notice. OK Industrial is not responsible for typographical errors.

Thank you for shopping OK Industrial Online!

Special Orders

If you are in need of something and are not finding it on our website, please call and we will see if we can get it for you. We can be reached at 1-800-800-7097 or 906-486-4489 during regular business hours or email sales@okindustrial.com.
Drop ship orders from the manufacturer may have requirements based upon minimum order size and additional shipping and handling costs from the manufacturer. Please call OK Industrial for specifics.

Thank you for shopping OK Industrial Online!

Warranty Limitations

The factory warranty constitutes all the warranties with respect to the sales of all items. The Seller hereby expressly disclaims all warranties, either express or implied, including any implied warranty of merchantability or fitness for a particular purpose, and the Seller neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of all items.

Thank you for shopping OK Industrial Online!

Availablity of Product Key

Red light – Item is not in stock call OK Industrial to verify current pricing and availability information
Green light – Item is in stock
Yellow light – Item is not currently in stock but is on order, awaiting delivery